Siam Royal Orchid Co., Ltd. (SROC) values your continued patronage and tries its best to
deliver your order in the variety, color and time requested; given the availability of the
natural raw materials, factory capacity available at the time of order placement and on
the handwork required by products ordered.
If you or your order recipient are not satisfied with the quality of our Nature based
product or if the product has been damaged prior to receipt, please contact us, giving
details, within 7 days of receipt of the products. Based on infomation given, SROC shall
give an authorization number and instructions and may replace the product. On a case
by case basis, SROC will offer credit or a full refund less shipping costs & other expenses
incurred for the return of the purchased item.
SROC will not accept returned goods without an authorization number.
Goods to be returned must be in new condition and in their original packaging and
should be returned within 2 weeks of receipt of goods.
SROC has access to customer information (Name, address, contact details) for shipping
and billing purposes. This information will be kept in the Company and will not be sold or
rented out to third parties.
Sales Terms & Conditions
This is a wholesale website and inquiries from legitimate businesses are welcome.